Privacy Policy

1. INTRODUCTION

Syncobus recognises the importance of maintaining your privacy. We value your privacy and acknowledge your trust in us. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you use our matchmaking platform.

Syncobus is committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable privacy laws.

By accessing or using Syncobus, you agree to the terms outlined in this policy. If you do not agree, please discontinue using our services.

Syncobus is a matchmaking platform that helps users to find compatible life partners and successful business collaborators through a trustworthy, innovative, and personalised matchmaking service. Syncobus is duly registered in England and Wales with Companies House under the Companies Act, 2006 with its registered address being The Syncobium, London, United Kingdom.

2. INFORMATION WE COLLECT

We collect and process different types of data to provide and improve our matchmaking services.

a. Personal Information You Provide

When you create an account, we collect:

• Identity Data – Full name, gender, date of birth
• Contact Data – Email address, phone number, home country
• Profile Information – Interests, photos, biography, matchmaking preferences
• Payment Information – Billing details (for premium services, if applicable)
• Communication Data – Messages exchanged within the platform
• b. Information We Automatically Collect

When you use Syncobus, we automatically collect:

• Device Information – IP address, browser type, device model
• Usage Data – Login timestamps, clicks, pages visited, search history
• Cookies & Tracking Data – We use cookies and tracking technologies to enhance user experience and improve our services
• c. Sensitive Information

We may process sensitive personal data such as:

• Ethnicity, religion, sexual orientation (only if you choose to disclose for matchmaking purposes)
• Health data (if relevant for matchmaking preferences, provided voluntarily)

By providing sensitive data, you explicitly consent to its processing for matchmaking purposes.

3. HOW WE USE YOUR INFORMATION

Syncobus uses your personal data for the following purposes:

• Matchmaking Services: To suggest compatible matches based on preferences and AI algorithms
• Profile Visibility: To display certain profile details to potential matches
• Customer Support: To respond to inquiries, troubleshoot issues, and provide assistance
• Security & Fraud Prevention: To detect and prevent unauthorized access, fraudulent activities, or misuse
• Marketing & Promotions: To send personalized offers, newsletters, and updates (you can opt out anytime)
• Legal Compliance: To comply with applicable laws and regulatory requirements

We do not engage in automated decision-making that has legal consequences without human intervention.

4. HOW WE SHARE YOUR INFORMATION

Syncobus values your privacy and only shares your data in the following circumstances:

a. With Other Syncobus Users

• Basic profile details (e.g., first name, age, interests, profile photo) are visible to matched users.
• Personal contact details remain private until you choose to share them.
• b. With Service Providers & Partners

We may share data with third-party providers who assist us with:

• Payment processing (e.g., Stripe, PayPal)
• AI-driven matchmaking and recommendation algorithms
• Cloud hosting and data storage

These providers are contractually required to safeguard your data.

c. For Legal & Security Reasons

We may disclose your data:

• If required by law enforcement, courts, or regulatory authorities
• To investigate violations of our Terms and Conditions
• To protect the safety, rights, or security of users and Syncobus
• d. Business Transfers

If Syncobus undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity, subject to continued protection under this policy.

5. DATA RETENTION

We retain your personal data as long as your account is active. If you delete your account:

• Profile data is removed from public view immediately.
• We may retain some information for legal compliance, fraud prevention, or dispute resolution.

You can request account deletion and data removal via info@syncobus.com.

6. YOUR RIGHTS & CHOICES

Under the UK GDPR, you have the following rights:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data.
• Right to Restriction: Limit how we process your data in certain circumstances.
• Right to Data Portability: Obtain your data in a structured format for transfer to another service.
• Right to Object: Object to data processing, including marketing communications.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it anytime.

To exercise these rights, contact us at info@syncobus.com. We will respond within 30 days.

7. SECURITY MEASURES

Syncobus implements security measures to protect your data, including:

• Encryption: Data encryption in transit and at rest
• Secure Authentication: Multi-factor authentication for account access
• Access Control: Restricted access to personal data for authorized personnel only
• Regular Audits: Periodic security assessments to prevent breaches

However, no method of transmission is 100% secure. Users should also take precautions, such as choosing strong passwords and avoiding sharing sensitive details with strangers.

8. COOKIES & TRACKING TECHNOLOGIES

Syncobus uses cookies to enhance your experience.

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze user behavior and improve services
• Marketing Cookies: Used for personalized ads and promotions

You can manage cookie preferences in your browser settings.

9. INTERNATIONAL DATA TRANSFERS

As Syncobus operates globally, your data may be processed outside the UK. We ensure that transfers comply with UK GDPR by:

• Using contracts with standard data protection clauses
• Partnering with providers in jurisdictions with adequate data protection laws
• 10. CHILDREN’S PRIVACY

Syncobus is not intended for individuals under 18. We do not knowingly collect data from minors. If a minor has provided personal data, please contact us for removal.

11. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. When changes occur:

• We will notify you via email or platform announcements.
• The “Last Updated” date at the top will reflect the latest revision.

Continued use of Syncobus after updates constitutes acceptance of the revised policy.

12. CONTACT US

If you have questions about this Privacy Policy or your personal data rights, contact us at:

Email: info@syncobus.com
Address: 115 Keating Tower, London, United Kingdom